Spectrum cable’s streaming TV app removed from Roku store

Bill Mount

Spectrum cable customers who use a streaming device to access their cable channels on extra TVs have one fewer option — at least for now. The Charter-owned cable company’s agreement with Roku, one of the more popular streaming devices on the market, expired on Dec. 11, 2020, so the free […]

title=

Spectrum cable customers who use a streaming device to access their cable channels on extra TVs have one fewer option — at least for now.

The Charter-owned cable company’s agreement with Roku, one of the more popular streaming devices on the market, expired on Dec. 11, 2020, so the free Spectrum TV app is no longer available in the Roku store.

Hopefully, this is a temporary glitch, akin to the fairly routine outages caused by carrier disputes between cable providers and TV stations and networks.

A Spectrum spokesperson told us, regarding the contract expiration: “Roku is an important partner and we are hopeful we will reach an agreement soon.”

In the meantime, what does that mean for Spectrum customers who use the app on Roku? Here’s what we know:

New users — anyone who had not already downloaded or installed the Spectrum app to their Roku device prior to Dec. 12 — cannot get the app.

If you were using the app before Dec. 12 and you still have it on your Roku, you should be OK, as long as you don’t delete it.

But, if you do accidentally delete it, there’s still hope.

Spectrum tells us that if you had already “downloaded, installed and streamed” the app prior to Jan. 15, 2021, you can restore the app by contacting a Charter representative (Spectrum customer service is at 833-267-6094).

Similarly, if you had downloaded the app prior to that date, but never used it to stream content, the app will not work.

IMG-5239.jpg
Spectrum customers who use the Spectrum TV app to stream channels on their Roku app may have seen a warning from the Charter-owned cable company about not deleting the app from their device. Spectrum’s contract with Roku expired in December 2020.

Many app customers were alerted to the issue when they saw a warning about deleting the app while using Roku to watch Spectrum:

“Do Not Remove Spectrum TV from Roku: We hope you’re enjoying Spectrum TV. Please note that if you delete this app, you won’t be able to reinstall it from the Roku Channel Store. For more information, please visit spectrum.net/roku.”

The Spectrum app is still available for those streaming via Apple TV, Samsung Smart TV or Xbox, or those using a smartphone or tablet.

The app has been popular with Spectrum customers because it lets them view the channels they are paying for in their existing cable plan, but on TVs not directly connected to a cable box.

The app is free to use for paying Spectrum cable customers.

Related stories from Raleigh News & Observer

Brooke Cain is a North Carolina native who has worked at The News & Observer for more than 20 years. She writes about TV and local media for the Happiness is a Warm TV blog, and answers CuriousNC questions for readers.

Next Post

Michelle Obama’s Inauguration Day Outfit Has the Entire Internet Screaming

“Today is the day,” Obama wrote on Instagram ahead of the inauguration. “After a disturbing era of chaos and division, we are entering the next chapter of American leadership with the inauguration of @JoeBiden and @KamalaHarris. Right now, I’m feeling more than just relief at putting the past four years […]